Return Policy

At AURELIA BAG, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Return Period

Customers may request a return within 30 days of receiving their order.

To be eligible for a return, the item must be:

• Unused and in its original condition

• Returned with original packaging and tags (if applicable)

• Accompanied by proof of purchase

Non-Returnable Items

Certain items may not be eligible for return, including:

• Items that show signs of use, damage, or alteration

• Items returned after the return period

• Items without original packaging (where required)

Return Process

To request a return, please contact our customer support team with your order details. Our team will provide instructions for the return process.

Customers should not send items back without contacting us first.

Refund Process

Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.

If approved, your refund will be processed to the original payment method. Please allow additional time for your bank or payment provider to complete the transaction.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible. We will review the issue and assist you with a suitable solution.

Return Shipping

Customers may be responsible for return shipping costs unless the item received was damaged, defective, or incorrect due to our error.

Order Cancellation

If you need to cancel your order, please contact us as soon as possible. Cancellation requests can only be accepted before the order has been processed or shipped.

Contact Information

Business Name: AURELIA BAG
Business Days: Monday to Sunday
Business Hours: 9:00 AM – 5:00 PM
Phone: +1(438)797-2959
Email: support@aurabag.store
Address: 10 Manchester Dr, Westfield, NJ 07090, United States