FAQ

1. What products do you sell?

AURELIA BAG offers stylish, practical, and modern bags designed for everyday use, combining fashion, convenience, and functionality.

2. How can I place an order?

You can place an order by selecting your favorite product, adding it to your cart, and completing the checkout process with your shipping and payment information.

3. What payment methods do you accept?

We accept secure payment methods available at checkout. All transactions are processed through trusted payment providers.

4. How long does shipping take?

Orders are usually processed within 1–3 business days. Delivery times may vary depending on your location and shipping carrier.

5. How can I track my order?

Once your order has been shipped, you will receive a confirmation email with tracking information. You can use the tracking details to check your order status.

6. Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible. Requests can only be accepted before the order has been processed or shipped.

7. What is your return policy?

We accept eligible returns within 30 days of receiving your order. Items must be unused and in their original condition. Please review our Return & Refund Policy for more details.

8. What if I receive a damaged or incorrect item?

If you receive a damaged, defective, or incorrect product, please contact our customer support team. We will review your request and assist you with a solution.

9. Do you offer customer support?

Yes, our support team is available to help with product questions, orders, shipping, and other concerns.

Business Hours: Monday to Sunday, 9:00 AM – 5:00 PM

10. How can I contact AURELIA BAG?

You can contact us through the following details:

Email: support@aurabag.store
Phone: +1(438)797-2959

Address:
10 Manchester Dr, Westfield, NJ 07090, United States

Thank you for choosing AURELIA BAG.